The Consumer Rights Act 2015 came into force on 1st October.
West Yorkshire Trading Standards delivered a workshop at Leeds Central Library on 19th October to inform consumers about the recent changes and where to go for help. Participants learned about Trading Standards truths and myths, focusing on the rights consumers have when buying goods in a shop and issues regarding faulty and misdescribed goods.
Trading Standards provided practical tips on shopping whilst on holidays in European Countries and where to get an advice if there are any problems with goods. There was an opportunity to ask questions in the end of the workshop.
Contact your nearest European Consumer Centre(ECC) http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm
The Citizens Advice Consumer Service
provides free, confidential and impartial advice on consumer issues in England, Wales and Scotland
Helpline: 08454 04 05 06
Bookshop Europa – many leaflets that contain information about your rights as a European Citizen can be found here: http://bookshop.europa.eu/en/home
Action Fraud: Uk’s national fraud and financially motivated internet crime reporting centre where you should report fraud if you hve been scammed, defrauded or experienced cyber crime. they have useful unformation on their website about fifferent types of fraud and news of the latest scams. http://www.actionfraud.poilice.uk Tel: 0300 123 2040
Timeshare association: TATOC run by timeshare owners for timeshare owners exists to safeguard and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners.
http://www.tatoc.co.uk tel: 0845 2302430
some fake goods: