According to an EU investigation more than half of websites offering electronic goods were breaking consumer laws set up to protect consumers. The biggest failure surrounded the right to return a product within seven days. Websites failing to amend their policies and therefore continue to break the law are facing fines.
The results of the checks show that 55% of the websites investigated showed irregularities , in particular relating to: missing or misleading information about consumer rights, incomplete or misleading information about the total cost of the product; and missing or incomplete contact details of the trader.
“We know from the level of complaints coming into European Consumer Centres that this is a real problem area for consumers,” said EU consumer commissioner Meglena Kuneva.
“We discovered that more than half of the retailers selling online electronic goods are letting consumers down.”
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Read an article on this on the BBC website.
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